Questionanaire

Customer Satisfaction Survey

Ladies and Gentlemen
As we wish to meet precisely your expectations as well as to aim at creating more and more professional and reliable service for our customers, we kindly ask you to spare about 8 minutes on fulfilling the questionnaire below.
We thank you in advance.

I. QUESTIONNARE
Please mark on the scale:
1. How do you estimate the quality:
a) of our products?
very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10

b) offered additional services?
very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10
Remarks:

2. How do you estimate the punctuality of working out your orders?
very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10


Remarks:

3. How do you estimate reaction time on your remarks?

very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10

Remarks:

4. How do you estimate our sales representative considering:
a) quality of service (reliability, preparation for meetings, personal manners):
very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10

b) frequency of visits:
lack of visits
 
 
 
 
 
 
 
 
optimum amounts of visits
1
2
3
4
5
6
7
8
9
10

Remarks:

c) level of essential knowledge:

very low
 
 
 
 
 
 
 
 
very high
1
2
3
4
5
6
7
8
9
10
Remarks:

5. Please, define the level of your satisfaction concerning your needs in the field of technological consultancy:
very bad
 
 
 
 
 
 
 
 
very good
1
2
3
4
5
6
7
8
9
10

Remarks:

6. Please, define as percentage, which of the factors mentioned below are the most vital to you on estimating the level of attractiveness of mutual cooperation:
Service quality
 %
Price of product
 %
Quality of product
 %
Punctuality of deliveries
 %
Complexity of offer
%
Posibility of additional trainings
 %
Sale representative support
 %
Technological suport
 %
Availability of transport service
%
Other additional services?
 %
Total:
 100 %

7. How do you estimate the price level of our products compared to competition?
Extremely high prices
 
 
 
 
 
 
 
 
Extremely attractive prices
1
2
3
4
5
6
7
8
9
10


II. Additional information:

1. What is the capacity of siloses where you store fly ash?


2. What is the most convenient way for you to put your orders?
direct contact
telephon
fax
other

3. What are your sources of information about our company:
VKN Polska employee
representative of another company
advertisement in professional magazine
technical and scientifical conferrence
fair
telephone book
website
other

4. Do you have:
a) your e-mail address?
yes:
no

b) your website ?
yes :
no

III.Information about you

Address:

Street
Post-code and Place
Telephon
Fax
Date of establishing your company
Person fulfilling questionnare/ position